Lisa Kessler talks to Arianna Norris, librarian at Cahokia District Library in Centreville, IL, about the trend where some are returning ebooks to Amazon after they've read them for a refund, only to turn around and buy another ebook, that they read and then return to buy another. They talk about how this directly impacts the authors, many of whom, like Lisa, started the month of June owing Amazon money because of this trend. They talk about getting ebooks from libraries, which can benefit the author and the library, while it doesn't cost the readers a cent. They also talk about how easy it is for anyone in America to get a digital library card, and start reading anything they want to read right away!